We believe in transparency—especially when it comes to delivery timelines, fees, and what happens if something goes wrong. This page outlines the Dart Custom Printing shipping and returns policy, including delivery areas, pickup options, and how we handle returns for personalized items.
We offer local delivery throughout Eastern NC, including:
Delivery fees vary based on location and current fuel costs. We’ll confirm the rate before finalizing your order—no surprises, no hidden charges.
If you’re outside our delivery area, we offer USPS shipping based on weight and destination.
Our custom printing delivery policy is designed to be fair, transparent, and responsive to real-world costs. Whether you’re nearby or need shipping, we’ll make sure your order arrives on time and on budget.
Order turnaround time depends on the product type and quantity. Most orders are ready within 2 weeks. If we experience any unforeseen delay, we’ll keep you in the loop.
This is our shipping policy for custom printing in NC: straightforward, local-first, and built around your timeline.
Because every item we produce is custom-made, we do not accept general returns or exchanges. This is standard across the industry and reflects the nature of personalized work.
Our returns policy for personalized orders is simple:
We do not offer refunds for change-of-mind or sizing issues once production has started. These are standard return restrictions for custom work.
If you’re looking for a return policy for personalized items that’s fair and clear, this is ours: we stand by our work, and we’ll make it right if we’re at fault.
Questions about your order or our custom printing, shipping, and returns policy?
Call 252.810.1007 or email dart@dartcustomprinting.com. We’re happy to walk you through it.
Custom t-shirts, hoodies, tumblers, and more—printed locally in Eastern NC with fast turnaround and with no minimum order.
